Processing Off-Hires

Overview

Off-Hires manages equipment returns when customers finish using rented items. Process full or partial returns and update order status.

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Starting an Off-Hire

From Hire Records

1. Find the order in Hire Records
2. Click menu (⋮) > Process Off-Hire

From Off-Hires Page

1. Navigate to Manage > Off-Hires
2. Click New Off-Hire
3. Select the order

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Processing Steps

Step 1: Select Items

1. View all items currently on hire
2. Check items being returned
3. For partial returns, enter quantity
4. Click Next

Step 2: Set Return Details

For each item:

• Return Date: When received back
• Condition: Good, Damaged, Missing
• Notes: Any observations

Step 3: Review & Confirm

1. Review all selections
2. Check final charges if applicable
3. Click Complete Off-Hire

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Partial vs Full Off-Hire

Full Off-Hire: All items returned → Order status changes to Completed

Partial Off-Hire: Some items returned → Order status changes to Partial, remaining items stay on hire

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Damage & Issues

If equipment returns damaged:

1. Select Damaged condition
2. Add detailed notes
3. Consider raising a Breakdown record for tracking

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Tips

• Check equipment condition carefully on return
• Document any damage with notes
• Process off-hires promptly for accurate billing